Privacy Policy

Information We May Collect

• Name, phone number, email address, address, age/date of birth, emergency or guardian details where needed.
• Membership package, branch, payment and invoice details, attendance/access logs, enquiry records, feedback, complaints, and service requests.
• Fitness goals, training preferences, measurements, consultation notes, and health limitations that members choose to share for guidance.
• Identity proof or biometric access data where required for access control and member verification.
• Basic website usage data such as device/browser information, form submissions, and referral source, where analytics or hosting tools collect it.

How We Use Information

• To respond to enquiries and manage membership registration, billing, renewals, and branch communication.
• To provide access to facilities, verify member identity, maintain safety, and prevent misuse of memberships.
• To offer training guidance, consultations, personal training review, service support, and operational updates.
• To send essential service messages and, where permitted, promotional offers or event updates.
• To maintain records required for accounting, compliance, dispute resolution, and service improvement.

Biometric And Access Data

Where automated access systems are used, members may consent to biometric access data such as facial or fingerprint recognition. This data is used for physical access control and member verification. Members who do not consent may be asked to provide physical identity proof for cross-identification against membership records. Biometric access data is intended to be removed after membership termination or after one year from membership expiry, subject to manual operational review and applicable law.

Sharing And Storage

• We do not intend to sell member personal information.
• Information may be shared with internal branch teams, ownership, CRM or billing systems, access-control providers, payment/accounting providers, website hosting providers, or professional advisers where needed for gym operations.
• Information may also be shared when required by law, regulation, court order, police request, or to protect safety and property.
• We keep information only as long as needed for membership operations, accounting, legal, safety, or legitimate business purposes.

Your Choices

• You may ask to update inaccurate information.
• You may request deletion or restriction of information where it is no longer needed, subject to legal, accounting, operational, and safety requirements.
• You may opt out of promotional messages by notifying management in writing. Essential service and operational messages may still be sent.
• For privacy requests, contact valasgym@gmail.com or the branch team.